Frequently Asked Questions
Shipping & Orders
Most of our Shipping & Order questions can be answered on our Shipping & Orders Page.
|When Will My Item Ship?||Please allow 2-5 business days for us to hand-make your products. Personalized orders take longer than non-personalized orders. You will receive an email with shipping information once your order has shipped.|
|How Do I Change My Shipping Address?||
If you need to change your order or address, please email us immediately at email@example.com, with your order number and name, so that we may further assist you.
|Can I Change Or Cancel My Order?||
At this time we do not offer post-order changes. If you ordered something by mistake, please cancel your order as soon as possible. Your original purchase will be refunded in full. If your order has already shipped, you may still return it (if it is not personalized). Please visit our Returns Page for more information.
|How Long Until My Order Arrives?||DOMESTIC: You will receive a confirmation email once your order has been shipped. Free shipping is included with all domestic orders. We use USPS services to provide you with reliable ground shipping. Packages are estimated to arrive between 5-8 business days. All orders require a signature.
INTERNATIONAL: We use DHL for international orders. Shipping times vary depending on your country. Please note that you may be responsible for duties and taxes. We do not have control over these fees and we cannot advise as to what the costs will be, since they vary by country. Please contact your local customs office for more information. We are unable to reimburse you for any duties and taxes paid upon delivery.
Deliveries & Returns
To view our complete Return & Refund Policy, visit our Refund Page.
|How Do I Know When My Order Has Been Delivered?||
Once your order has shipped, you will receive an email with a tracking number. Please refer to the tracking number to see the status of your delivery.
|Do I Need To Sign For My Order?||
Yes, all of our orders are sent with signature confirmation. It is a good idea to choose a delivery address where you can easily sign for your package.
|Can I Return My Order?||Please visit our Returns Page for more details. In order to return or exchange an item, you must contact us at firstname.lastname@example.org within 14 days of delivery and we will provide instructions. You will be responsible for paying for your own shipping costs for returning your item unless it arrived damaged, defective, or it was sent in error. Original shipping costs (if applicable) are non-refundable.
We do not accept returns on personalized items, unless they arrive damaged or defective.
|Can I Return Personalized Items?||
We do not accept returns on personalized items, unless they arrive damaged or defective. Please double check your spelling/letter on your order before checkout. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund, if applicable, will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank’s policies.
Jewelry & Care
|How Do I Care For My Jewelry?||You can visit our Jewelry Care Page for all of the details on how to care for your 14k gold jewelry. While gold is a hardy metal, we still recommend taking off your jewelry before doing any strenuous or physical activities, to preserve the longevity of your jewelry.|
|What Sizes Do You Offer?||
All of our sizes can be found on our Sizing Page. You will also find some helpful tips on how to measure your jewelry so you can order the perfect fit.
|Where Is Your Jewelry Made?||Your jewelry is proudly designed and made in the United States, in our Sarasota, Florida factory. Our generational jewelers handcraft all of your pieces with care.|
|Where Are Your Diamonds Sourced?||
Our diamonds are Above Ground Diamonds. These diamonds are grown in a man-made environment that simulates the natural process which forms diamonds. Above Ground Diamonds are real diamonds with the same carbon composition and sparkle as mined diamonds—just without the moral guilt of mine-sourced diamonds.
|Are Above Ground Diamonds The Same As CZ Or Moissanite Diamonds?||
No. While all are man-made, Above Ground Diamonds have the same carbon composition as naturally mined diamonds, whereas Cubic Zirconia are comprised of zirconium dioxide and Moissanite is comprised of silicon carbide.